Return Policy

Fabric is  Not Returnable. All sales are final.

(certain exceptions apply / as listed below)

• Fabric Swatches cannot be returned, credited or exchanged.
• Our fabrics are all 1^st quality, manufactured by Discovery Knitting in Great Britain, unless otherwise noted.
• We inspect all our fabrics before shipping, and take great care to insure our customers receive fabric in good condition.
• If any fabric is ever received in a faulty condition, customer service must be contacted in writing to arrange for a return authorization within the guidelines of our policies, for a choice of:
  • online store credit
  • refund
  • or exchange

• Any claims for faulty fabric must be notified in writing within 14 days after receipt.
• Any refunds would be issued against original form of payment only.
• Credits are only extended after receipt of the fabric by Discovery Knitting.
• Any goods that have been cut, washed, printed or processed in any way are not eligible for any type of return – credit, refund or exchange. Faulty fabric does not pertain to colour or hand feel.
• We encourage customers purchase to a quality swatch prior to final purchase of material.
  Please note: swatches represent quality only / not meant to represent actual colour of stock.
• Any return fabric must be unused, in original condition, with proper protective packaging.
• Original shipping charges are non refundable – will not be credited on returns.
• Customer is responsible for return shipping charges on any/all returns.
• Do not return fabrics COD, as package will be refused.
• Customer Service Email: contact@discoveryknitting.co.uk
• Written Requests must include:
  • copy of original receipt
  • your order number
  • your name or company name, email address, phone number and address the goods were delivered to.